Frequently Asked Questions

Welcome to The Rustic Haven’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

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1. How long will it take for my order to arrive?

Most orders ship the next business day. If an item is temporarily out of stock, shipping may take a little longer — we’ll keep you updated.

2. Do you offer free shipping?

Yes! Enjoy free shipping anywhere in the USA on orders over $100.

3. Can I expedite my order?

Expedited shipping is not available at this time. Most orders still ship the next business day.

4. Can I change or cancel my order after placing it?

We’re sorry, but once an order is placed, we can’t make changes or cancel it. Many of our items are custom made, and processing begins immediately to ensure your order is completed as quickly as possible. Please double-check your details before checkout.

5. Do you ship internationally?

Currently, we only ship within the USA.

6. How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package until it arrives. If you have any questions about your shipment, please contact us and we’ll be happy to help.

7. What materials are your products made from?

We use high-quality, durable materials chosen for comfort, functionality, and long-lasting use.

8. How do I care for my pillows, towels, or other items?

Most of our products are easy to care for — we recommend following the care instructions included with each item for the best results.

9. Do you offer seasonal or limited-edition items?

Yes! We love creating seasonal collections and limited-edition designs. Be sure to check back often so you don’t miss out.

10. What is your return or exchange policy?

Because many of our items are custom made, we do not offer returns or exchanges. Your satisfaction is very important to us, so if there is an issue with your order, please contact us within 5 business days. We will do our best to work with you to find a solution.


11. What should I do if my item arrives damaged?

We’re so sorry if your order was damaged in shipping. Since carrier damage is out of our control, we ask that you file a claim directly with the shipping provider. Please contact us with photos of the damage and packaging, and we’ll gladly provide any information you need to support your claim. Please note that we are not able to issue refunds or replacements for items damaged during shipping, as this is the responsibility of the carrier.

12. Can I place a custom order?

Absolutely! We love creating custom items. Please contact us with your ideas or specific requests, and we’ll work with you to bring your vision to life. Custom orders may take additional time, depending on the complexity and availability of materials.

13. Can I gift-wrap my order?

Yes! We’re happy to offer gift wrapping for your order. Simply select the gift wrap option at checkout or contact us when placing your order, and we’ll make sure your items are beautifully wrapped and ready to give.



14. What payment methods do you accept?

We accept major credit and debit cards, PayPal, Afterpay, and Affirm. You can select your preferred payment method during checkout for a seamless shopping experience.


Didn't find what you were looking for? Feel free to contact us at any time!