Refund policy

ALL SALES ARE FINAL......
We DO NOT accept returns, exchanges, cancellations or refunds due to the sensitive nature of our products. If there is something wrong with your product we will give you a store credit to use on your next order. Store credit excludes the shipping cost. It has to be an unusable product due to damage. Sequin products with a few twisted sequins can be twisted back in place and don't qualify unless they are useless. We will need you to send an email with photos within 5 business days of delivery to qualify for store credit.

Damages and issues:

please inspect your order upon reception and contact us within 5 business days if your item is defective, damaged or if you have received the wrong item, So that we can evaluate the issue and make it right!

You can contact us at
 orders.at.therustichaven@gmail.com.